Synopsis
Timo templates are designed to simplify and streamline ticket management.
By providing pre-configured ticket structures with predefined attributes like Short Description, Details,Priority, Category, and assigned agents, templates significantly reduce repetitive tasks, improve efficiency, and maintain consistency.
They enable rapid ticket creation for recurring tasks, enhance collaboration through shared accessibility, and can be customized to fit specific workflows.
Key Features
Rapid Ticket Creation: Templates allow users to quickly create tickets for recurring tasks or issues.
Predefined Attributes: Templates can include predefined fields such as Short Description, Details, Priority, Category, tags, and assigned agent.
Customization: Users can tailor templates to specific workflows or requirements.
Shared Accessibility: Templates created by one agent can be accessed by the entire team, promoting collaboration.
Editing: Existing templates can be edited to fit new requirements.
Flexible Activation: Templates can be enabled or disabled as per temporary or situational needs, offering adaptability to specific workflows or time-sensitive requirements.
Streamlined Workflow: Templates reduce repetitive data entry, saving time and effort.
Consistency: Ensures uniformity in ticket creation, reducing errors and improving efficiency.
Integration: Works seamlessly with other features of the ticketing tool, such as automation and reporting.
Templates can be found on the top right corner of the ticket creation page. Please see attached screenshot
If you need to raise a request for “Software Installation” simply select the predefined “Software Installation Request” template and click “Apply”.
This will automatically fill in details like Group, Category, Sub-Category, and assigned team. Just add any additional information and submit the ticket, saving time and avoiding the hassle of finding the right team.Similarly, we can create templates for repetitive tasks, allowing us to predefine necessary details in advance.
This ensures consistency, saves time, and eliminates the need to repeatedly enter the same information for similar requests.
Conclusion
For raising tickets related to Software, Hardware, Akamai access, DB slowness, Server utilization, Batch processes, or HR informations etc., templates can be used to pre-fill necessary details.
This ensures the ticket is routed to the right team immediately, eliminating manual effort and saving time. Prefilled data minimizes errors, streamlines the process, and provides a reliable and efficient solution for repetitive tasks.